Terms and Conditions

Effective Date: 2024-12-05
Last Updated: 2024-12-05

1. Introduction

Welcome to SolviNow. These Terms and Conditions ("Terms") govern your use of our cloud platform services for automated server management ("Services"). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please refrain from using our Services.

2. Services Provided

SolviNow offers cloud-based solutions for automated server management, including but not limited to server monitoring, maintenance, and optimization. We reserve the right to modify or discontinue any aspect of the Services at any time without prior notice.

3. User Responsibilities

Account Registration: You must provide accurate and complete information during registration and keep your account information updated.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Acceptable Use: You agree not to misuse the Services, including but not limited to engaging in illegal activities, distributing malware, or infringing on others' rights.
4. Fees and Payment

Subscription Fees: Access to certain features may require a subscription. Fees are outlined on our website and are subject to change with prior notice.
Payment Terms: Payments are due in advance for each billing cycle. Failure to pay may result in suspension or termination of Services.
Refunds: Refund policies are specified in our Refund Policy. Please review them carefully.
5. Intellectual Property

Ownership: All content, trademarks, and data on the platform are owned by SolviNow or our licensors and are protected by intellectual property laws.
License: We grant you a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.
6. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

7. Limitation of Liability

To the fullest extent permitted by law, SolviNow shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability shall not exceed the amount paid by you for the Services in the preceding six months.

8. Termination

By You: You may terminate your account at any time by following the instructions on our platform.
By Us: We reserve the right to suspend or terminate your access to the Services for violations of these Terms or other policies.
9. Governing Law

These Terms are governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting the new Terms on our website and updating the effective date.

11. Contact Information

For any questions or concerns about these Terms, please contact us at:

Email: support@bluengo.com
Address: Passatge de Flaugier 49 Local 5, 08041, Barcelona, Spain.

Cookies Policy for SolviNow

Effective Date: 2024-12-05
Last Updated: 2024-12-05

At SolviNow, we respect your privacy and are committed to being transparent about how we use cookies and similar technologies on our platform. This Cookies Policy explains what cookies are, how we use them, your choices regarding cookies, and further information about our processing of personal data.

1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. Cookies help the website remember your preferences, improve user experience, and gather analytics data.

2. Types of Cookies We Use
We use the following types of cookies on SolviNow:

Strictly Necessary Cookies
These cookies are essential for the proper functioning of the website and cannot be disabled in our systems. They enable core functionalities such as security, network management, and accessibility.

Performance Cookies
These cookies collect anonymous data about how visitors interact with our website. The information collected is used to improve the website’s performance and usability.

Functional Cookies
These cookies allow the website to remember your preferences, such as language settings or login details, to provide a more personalized experience.

Targeting/Advertising Cookies
These cookies track your browsing activity to deliver more relevant advertisements. They are also used to limit how often you see an ad and to measure the effectiveness of advertising campaigns.

Third-Party Cookies
Some cookies may be placed by third-party services, such as analytics providers (e.g., Google Analytics) or social media platforms, to help us understand user behavior and enhance your experience.

3. Legal Basis for Using Cookies
We use cookies based on the following legal grounds:

Consent: For all non-essential cookies, we will request your consent before placing them on your device.
Legitimate Interests: Strictly necessary cookies are deployed based on our legitimate interest in providing a functional and secure website.
4. Managing Your Cookie Preferences
Cookie Banner: When you visit our website for the first time, a banner will inform you about the types of cookies we use. You can accept or reject non-essential cookies through this banner.

Browser Settings: You can manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may impact the functionality of our website.

5. Third-Party Cookies
We may use third-party cookies for analytics and advertising purposes. These third-party providers have their own privacy and cookies policies. Please refer to their websites for more details:

Google Analytics: Google Privacy Policy
Facebook Ads: Facebook Privacy Policy
6. Updates to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or legal requirements. Please revisit this page periodically to stay informed about our use of cookies.

7. Contact Us
If you have any questions or concerns about this Cookies Policy, please contact us:

Email: support@bluengo.com
Address: Passatge de Flaugier 49 Local 5, 08041, Barcelona, Spain.
    

Privacy Policy for SolviNow

Effective Date: 2024-12-05
Last Updated: 2024-12-05

At SolviNow, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our platform and services. This policy is compliant with the EU General Data Protection Regulation (GDPR).

1. Who We Are
SolviNow ("we," "us," or "our") is a cloud platform providing automated server management services. For data protection purposes, SolviNow is the data controller of your personal data.

Company Name: SolviNow
Contact Email: privacy@solvinow.com
Address: [Company Address]
2. Personal Data We Collect
We may collect the following categories of personal data:

Information You Provide Directly

Name, email address, phone number, and billing information when you register for an account or subscribe to our services.
Feedback, inquiries, or other communications you send to us.
Information We Collect Automatically

IP address, browser type, device information, and operating system when you access our platform.
Usage data, such as pages visited, time spent on the site, and interaction with features.
Information from Third Parties

Data from analytics providers, advertising networks, or payment processors to enhance your experience and fulfill services.
3. How We Use Your Data
We use your personal data for the following purposes:

Service Delivery

To provide, manage, and improve our cloud platform and services.
To process payments and fulfill orders.
Customer Support

To respond to inquiries, troubleshoot issues, and improve our customer service.
Legal and Security Compliance

To comply with applicable laws and regulations.
To detect, investigate, and prevent fraud or other unauthorized activities.
Marketing and Communication

To send promotional content, newsletters, or updates with your consent.
To analyze and personalize content and ads.
4. Legal Basis for Processing Your Data
We process your data based on the following legal grounds under the GDPR:

Consent: When you provide explicit consent for marketing or non-essential cookies.
Contractual Necessity: To deliver services you have requested.
Legal Obligation: To comply with EU laws or respond to lawful requests.
Legitimate Interests: To improve our services, prevent fraud, or maintain security.
5. Sharing Your Data
We do not sell your personal data. However, we may share it with:

Service Providers: Trusted third parties that perform services on our behalf, such as payment processors or analytics providers.
Legal Authorities: When required to comply with legal obligations or enforce our Terms and Conditions.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Account information: Retained until your account is deleted or you request its deletion.
Legal compliance data: Retained as required by tax, legal, or regulatory obligations.
7. Your Rights Under GDPR
You have the following rights concerning your personal data:

Access: Request a copy of the data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data ("right to be forgotten").
Restriction: Request restriction of data processing.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing for direct marketing or based on legitimate interests.
Withdraw Consent: Withdraw consent at any time where consent is the basis of processing.
Complaint: File a complaint with your local data protection authority.
To exercise your rights, contact us at support@bluengo.com.

8. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. These include:

Data encryption during storage and transmission.
Regular security audits and staff training.
Access controls to restrict data access to authorized personnel.
9. International Data Transfers
Your data may be transferred to countries outside the European Economic Area (EEA). When we do so, we ensure adequate protection through:

Standard Contractual Clauses: Agreements ensuring data protection.
Adequacy Decisions: Transfers to countries recognized as having adequate data protection.
10. Cookies and Tracking Technologies
We use cookies to enhance your experience, gather analytics, and improve functionality. For more details, please refer to our Cookies Policy.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our platform or via email. The latest version will always be available on our website.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@bluengo.com
Address: Passatge de Flaugier 49 Local 5, 08041, Barcelona, Spain.